Tag Archives: Project Management

How to Repel Your Existing Customers from Ever Coming Back

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Hello, this is Laura Lee Rose – Corporate Exit Strategist for the Blooming Entrepreneur – and I am a business and life coach that specializes in time management, project management and work-life balance strategies. As a business coach, I received this recent question:

“How do you repel your existing customers from ever coming back?”

At first glance, this may seem like a strange question, but it is actually a great topic. In any business, it is unrealistic to feel that you can make everyone happy with your products and services. Most successful businesses do not plan to be “all things to all people”.   As such, there may be certain customers that you don’t really want as regular clients.  This is actually very good business planning.

Having said the above, how does one go about professionally “repelling” an existing customer without the risk of a “Better Business Bureau Complaint”?

One very positive way to “repel customers from ever coming back”, is to focus on your overall goal to an exceptional client experience. This seems strange, but please bears with me.

If your goal is for 100% client satisfaction (or an exceptional client experience), and you are unable to satisfy this particular client with your current services or products, point them toward someone else’s service or products that will satisfy them.

Creating a “No Excuse Zone” around YOU Professional Development Series

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Below is Part 2 of a 3-Part article designed to help IT and database professionals stay on top of their game in an ever-changing trade. Part 1 highlighted some IT scenarios. In this part 2, we will take a closer look.

Part 3 offers several steps toward creating „No Excuse Zones” in our home, office and thinking. For more examples that fit your specific work environment, please feel free to contact LauraRose@RoseCoaching.info.

We all have “excuses‟ as part of our normal, default speaking and thinking patterns. It’s normal. It’s human. We often entertain ourselves with stories of how we got to where we “don‟t want to be.”  We do not readily acknowledge these stories as „excuses‟ or blaming something or someone external to ourselves for our predicament; we‟re simply ‘explaining’ ourselves. But the longer we stay in the ‘explaining’ stage of the current situation; the longer we are stalled and not making forward progress.

 

Let’s look closer:

My task was to contact 3 hospitals to collect meaningful metrics on these five database features. Only one hospital has responded on only one database features. I am late with this project and don’t know how to proceed.

Our developer had not been keeping his team and stakeholders involved in his progress. He had been struggling with the 3 hospitals without conveying the obstacles he was encountering. He allowed the deadline to pass without a word of status. He was nervous and ashamed about his lack of progress on this task. Continue reading →

How to Handle Multiple and Unclear Job Directives

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Hello, this is Laura Lee Rose – Corporate Exit Strategist for the blooming entrepreneur – and I am a business and life coach that specializes in Time Management, Project management training and work-life balance strategies.  Today we are sharing tips on how to handle multiple (and often conflicting) directives from various clients, managers and stakeholders.

Whether we are in the corporate environment or starting our own small business, we have competing resources for our attention, skills and talents.  How can we not only professionally handle these multiple and unclear job directives, but use these opportunities to propel us forward faster?

Step 1) Acknowledge and congratulate ourselves for being in demand. Because we are valuable in our field of choice, people do come to us for our advice and coaching.  We don’t want to stop this trend.  We don’t want to resent the people that value and need us.  We just want to take better advantage of this great phenomenon.   You need to create a daily schedule that allows you to get important work done and handle the expected interruptions.  Although you don’t’ know exactly what will interrupt you, you know that you will be interrupted.  Therefore, the intelligent thing to do is to schedule and integrate interruption time into your daily schedule.