Tag Archives: business process

Even when everyone does everything right….

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Victor Hugo’s Les Miserables story shows that even when everyone is doing what they are supposed to be doing, there will be conflicts and oppositions.  Set in the backdrop of the French Revolution, the characters both implodes and explodes because of these diverse principles.

The story is more rich than this quick summary depicts; but these are just quick examples of how even when people are doing what they feel they must do – there are conflicts and opposition.

 

  • Jean Valjean steals bread to feed his sister’s family, and is sentenced to jail.  He was trying to do what he was supposed to do, in providing for his family.  Jean Valjean completes his sentence, but is on parole forever.  Because he has a criminal record and is on parole, society ostracizes him.  He cannot find  ‘honest’ work.   He soon realizes that he cannot provide for anyone under the title of convict/parole.  So he breaks parole to start a new life.

 

  • M. Myriel, the kindly bishop of Digne, provides Jean Valjean with the means to start a new life.  Even though the bishop was ‘breaking the law’ by harboring a criminal – he was doing what he was supposed to do by saving a soul.  At that point Jean Valjean committed to use the riches to enrich other people.  With his new life, Jean Valjean becomes a benevolent business owner and major.  He supports and watches over his entire town.

 

  • Fantine (single mother) tries everything to provide for her daughter, Cosette.  Because she is a single mother, society ostracizes her and it’s difficult for her to get ‘honest’ work.   As a last resort, she sells her hair, teeth and finally herself to send money to her daughter.  She was trying to do what she was supposed to do – in providing for her daughter.
  •  Javert, Montreuil’s police chief, is duty-bound to hunt criminals and people that break parole.  His job is to capture Jean Valjean if/when their paths cross.

 

The character list continues as the above.  Most characters have very good reasons for doing what they do.  As you look at each character separately, they are doing exactly what they are supposed to be doing.  Set during the pre-ample of the French Revolution (an even larger conflict), each of these characters are met with situations that challenges their core principles.  The colliding of these diverse (yet reasonable) principles both implodes (by Javert’s suicide) and explodes (revolution).

 

This concept is great for any personal or professional interaction.  Give others the benefit of the doubt in the office boardroom, meetings, and project schedule conflicts.  Most people are actually trying to do the right thing.  If you can pause and view the situation from their perspective, you may be able to recognize other alternatives in which everyone can win.

 

This is Laura Lee Rose, a business and life coach that specializes in professional development, time management, project management and work-life balance strategies.  In my GoTo Academy: Soft Skill Tools for the GoTo Professional continuous online coaching series, I go into office etiquette on various real-world IT topics in detail.

Turning competition into collaboration.

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A friend of a friend was visiting from Berlin, Germany.  Although I regularly teach a private group lessons at my friend’s home, she wanted to postpone (cancel) our January group classes — so that her group can take lessons from their visiting friend.  Although I could have seen this as a negative, I didn’t.  It would not make much sense to do so.

  • My friends have been taking from me forever; and they will continue when their friend returns home.
  • Their friend will only be here through January.  I’ll be here long after their friend leaves.
  • My friends enjoy all different types of dances; and it’s fun for them to learn from different instructors.
  • Although I have connections into the Argentine Tango community, I don’t  teach Tango (which is my friend’s friend’s expertise).
  • When their friend leaves, I can still help them stay in practice with Tango during our regular dance lessons.

So I immediately went into collaborative mode.  When my friend mentioned why she was canceling our January classes,  I forwarded my friend all the Argentine Tango community information that I could find.  I also introduced some local Argentine Tango instructors to my friend’s friend.   Local instructors could then offer guest workshops and private lessons with an international Argentine Tango instructor without much overhead or hassle.  I also connected her with a local Argentine Tango instructor that has her finger on the pulse of everything Tango.  This allowed all sides to benefit from the connection.

Even though making these connections between the guest instructor and others may not directly or immediately benefit me — both sides realize that I was thinking of their best interest.  And like any good dance partner, we look out for each other (both on and off the dance floor).

On the dance floor or work environment, we don’t want to show-off, out-do, or struggle with our partners.  We don’t want to make our partner feel uncomfortable or ungraceful.  If the moves aren’t coming out exactly as we had initially envisioned, just relax and co-create a new movement from the blending of your styles.  If your follower isn’t exactly paying attention to you OR if your leader isn’t giving you any play time — just ease into the space and make the best out of this current situation.  You may be surprised  what will develop.  This specific song/task will only last a very limited time.  But the steps and care that you in invest in this time will give you lasting results.

If you are interested in knowing how to take these  concepts into the professional environment, please sign up for my professional and career management (free) newsletter at : http://eepurl.com/cZ9_-/

Lincoln: The consumate project manager

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Over the holidays, I  saw the  Lincoln movie (released in Dec 2012) and was struck by what master project manager.   I have always had a great admiration for Abraham Lincoln, but frankly did not understand the depth of his character and convictions.

The movie opens at the beginning of Lincoln’s second term (after his re-elect and prior to his 2nd term).  And I wondered if the timing of the movie release was significant because in Dec 2012 (the movie’s first release),  President Obama was in the exact time-period prior to his 2nd term of office.

The movie focused on two of the most important events in the history of the United States — the passage of the 13th Amendment and the end of the Civil War. The movie does not focus on the life of Abraham Lincoln, but rather on his tremendous leadership in the final four months of his presidency.

Lincoln was a master project manager.

He was a caring father and friend, as well as leader of the United States.

He held certain principles as unalienable rights that all men are created equal under the law.

He also firmly believed that the United States could only sustain in history as a ‘united’ government versus separate states.

It was truly an inspiring sight to see the Congress, perhaps more divided than ours today, pass the 13th Amendment.  Only a few of the men realized that they were actually making history on that day.  It was inspiring to watch Lincoln manage his opposition.  His invaluable leadership and wisdom shines in this movie.

I could not help but leave the theater with a great appreciation for Lincoln’s amazing depth of thought and wisdom.
The movie was based on the book Team and Rivals
A lighter book on the topic is : The Wit and Wisdom of Abraham Lincoln

Who are your heroes in history?

How do they inspire you into principled based action?

How do they help you keep your non-negotiables?  To create a list of your non-negotiables, download the Non-Negotiable and Imperative Worksheet at http://eepurl.com/n3EpX

Are you a free bird or a butterfly?

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I know the title is a little strange, but indulge me for a moment.  Most of us really appreciate the freedom and lightness of flight.  We are attracted to a stress-free environment that allows us to flow in our areas of genius and passion.  We all realize that we are more productive, effective and empowered when we are work and passions are closely aligned.  And when we are so aligned, we feel we are a bird in flight, floating on air, flowing where our genius takes us.

Even if 100% of our day isn’t in-flight like that; most of us have pockets.  We often find ourselves in the ZONE or flowing.

Now — when we’re in those pockets or zone … are you a free bird or are you a butterfly or a combination?

Some definitions:
Free Bird:  Has lots of experience and freely shares it.  A bird is light, free and flowing.  Consumes just enough to stay light; confident that more opportunities will become available exactly when you need it. The abundance mentality allows the bird to stay unencumbered and light.  They soars, shares (drops) their experience on others and flies away.  When their knowledge drops on the right flower or field, it fertilizes, feeds and energizes.  When their knowledge lands on unexpected people, cars, benches; it annoys.

Butterfly: Has lots of experience and freely shares it.  A butterfly is light, free and flowing.   During the process of collecting nectar, some pollen sticks to their belly and legs.   This allows them to continue to fly unencumbered (like a bird) but have more beneficial affect on those it touches and lands on.  While they are going about their normal activity of gathering nectar, they deliberately  focus on where they land; therefore, their knowledge and experience land on those that are asking.

Using this in the office:
How can we be the best of both?  Maybe we want to be a hummingbird of such.  Something that is a combination.  What is the one thing we can do TODAY, that  allows us to be an opportunity agent to others and ourselves? An Opportunity Agent collects appropriate contacts (pollen) as they go about their regular business (their nectar).  Because they are building a network and contact database, they can cross-pollinate among their contacts at the appropriate time.  Instead of only providing their singular experiences, they can connect their important contacts with other high-caliber contacts, resources, and networks.  This provides an exponential benefit to those they land or connect with.

By deliberately and mindfully staying in contact with the significant people you cross paths with,  you have the option to extend your wonderful network to others in the future.

Available free tools like Linkedin.com  helps you do this almost automatically (like the butterfly or humming bird).  I have a short free videos on how you can easily do this with the social media tools of your choice.

Check out http://lauraleerose.com/snapebook/   for the It’s a SNAP video
Check out http://lauraleerose.com/leveraginglinks/  for additional tips on leveraging the links you already have.

Send me your tips to staying in touch with your significant contacts.
And if you don’t already have a Business Networking Plan for 2013 — check out my Individual Networking Strategy Workbook.  It is intended to help you create a networking strategy to supports and propels you toward your career goals.

In my GoTo Academy: Soft Skill Tools for the GoTo Professional continuous online coaching series, I go into these things in detail.
If you are interested in more training in these areas, please sign-up for the continuing online coaching series.

Top 3 Office Game Changers

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Top 3 Office Game Changers

Professional development series

This is Laura Lee Rose, a business and life coach that specializes in professional development, time management, project management and work-life balance strategies.  In my GoTo Academy: Soft Skill Tools for the GoTo Professional continuous online coaching series, I go into office etiquette on various real-world IT topics in detail.
If you are interested in more training in these areas, please sign-up for the continuing online coaching series.

As a Business Process Consultant and Efficiency Coach, I am a subject matter expert in the field of Process Improvement.  I work closely with the client to analyze both operational processes and financial metrics to assess project opportunities that positively impact the financial performance of the client business.  In that role, I see a few misconceptions in how to make office changes (or any change for that matter).  The most prevalent false premise is to “start where you are and take small steps”.  That may be the resulting action – but I don’t recommend we start there.

3 Top Office Changers are:

  1. Clearly articulate where you want to be, do and have.
  2. Educate or review the explicit and specific foundation pieces required to get there (i.e., business plan, resources, staff, funds,etc)
  3. Evaluate where you currently are against those specific foundation pieces.

 

Practice forgetting:

My recommendation is to practice forgetting how you got where you are today.  Many of those processes and procedures definitely assisted you to this point.  But now you are going to a different place.  Therefore, you need a different map.  You may find that many of your current procedures are still valid.  But that is not the goal.  So, forget those old procedures for the time being.  Focus on putting in place the ‘right procedures’ for your new goals and destination.

Conclusion: Consider your GPS.  When you have a new destination or goal, your GPS doesn’t try to force you to travel the same path as you did last week or last month.  Your past paths have no relevancy to your current GPS navigations.  Your GPS starts from scratch every time.  Depending upon the gap between where you currently are and your new destination, there may be some roads and routes in common.  But that’s not the GPS’s focus.  It’s just a consequence of time and space – not the goal.  Your Business Practices should be treated like that.

If you liked this tips, more can be found at www.lauraleerose.com/blog or subscribe to my weekly professional tips newsletter at http://eepurl.com/cZ9_-/

The weekly newsletter contains tips on:
1)      Time management
2)      Career maintenance
3)      Business networking
4)      Work life balance strategies

If you haven’t taken advantage of your introductory time management coaching session, please contact LauraRose@RoseCoaching.info

 

 

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Top 3 Office Game Changers

Professional development series

This is Laura Lee Rose, a business and life coach that specializes in professional development, time management, project management and work-life balance strategies.  In my GoTo Academy: Soft Skill Tools for the GoTo Professional continuous online coaching series, I go into office etiquette on various real-world IT topics in detail.
If you are interested in more training in these areas, please sign-up for the continuing online coaching series.

As a Business Process Consultant and Efficiency Coach, I am a subject matter expert in the field of Process Improvement.  I work closely with the client to analyze both operational processes and financial metrics to assess project opportunities that positively impact the financial performance of the client business.  In that role, I see a few misconceptions in how to make office changes (or any change for that matter).  The most prevalent false premise is to “start where you are and take small steps”.  That may be the resulting action – but I don’t recommend we start there.

3 Top Office Changers are:

1)     Clearly articulate where you want to be, do and have.

2)     Educate or review the explicit and specific foundation pieces required to get there (i.e., business plan, resources, staff, funds,etc)

3)     Evaluate where you currently are against those specific foundation pieces.

Practice forgetting:

My recommendation is to practice forgetting how you got where you are today.  Many of those processes and procedures definitely assisted you to this point.  But now you are going to a different place.  Therefore, you need a different map.  You may find that many of your current procedures are still valid.  But that is not the goal.  So, forget those old procedures for the time being.  Focus on putting in place the ‘right procedures’ for your new goals and destination.

Conclusion: Consider your GPS.  When you have a new destination or goal, your GPS doesn’t try to force you to travel the same path as you did last week or last month.  Your past paths have no relevancy to your current GPS navigations.  Your GPS starts from scratch every time.  Depending upon the gap between where you currently are and your new destination, there may be some roads and routes in common.  But that’s not the GPS’s focus.  It’s just a consequence of time and space – not the goal.  Your Business Practices should be treated like that.

If you liked this tips, more can be found at www.lauraleerose.com/blog or subscribe to my weekly professional tips newsletter at http://eepurl.com/cZ9_-/

The weekly newsletter contains tips on:
1)      Time management
2)      Career maintenance
3)      Business networking
4)      Work life balance strategies

If you haven’t taken advantage of your introductory time management coaching session, please contact LauraRose@RoseCoaching.info