Professional development series

This is Laura Lee Rose, a business and life coach that specializes in professional development, time management, project management and work-life balance strategies.  In my GoTo Academy: Soft Skill Tools for the GoTo Professional continuous online coaching series, I go into office etiquette on various real-world IT topics in detail.
If you are interested in more training in these areas, please sign-up for the continuing online coaching series.
In the recent interview with Steve Wynkoop (founder of SSWUG.org) we covered the “hiring” topic (don’t miss another professional newsletter tip—signup for the free newsletter here). This article covers the topic in more detail.
In today’s tight economy, many employers contemplate hiring under-qualified candidates at a lower rate.  Should you take on a promising employee that you know you’ll have to spend substantial time training, but could pay off? And if so, how do you identify such a candidate?

There’s a risk whenever you are hiring.  Even a very experienced employee can turn out to be a dud.  Most of us depend upon our gut feel and use your best judgment on any new hire.   There are a couple of things we can do to reduce our risk.

 Understand why you are hiring:

• If you are hiring because you are having a spike in client requests and sales, then hiring someone that is not qualified is not the best solution.  The new person is not only unable to assist with the client requests right away – but other employees will be diverted from the client requests while they are training the new person.
• When hiring someone under-qualified to save money and reduce your budget, you should also consider the salary/time of the other employees that are training the new person and the length of the learning curve.  Figure out the money you are losing during that learning curve.  If you can accommodate the temporary loss of production, than go for it.
• If you are hiring the under-qualified person because they seem like a diamond in the rough, do not place them on a critical path role or project.  Do not create a bottleneck in your important project schedules.

 During the interview:

• Ask Scenario-based, trouble-shooting questions like:  “You are given a task in an area that you are unfamiliar with – where would you start?”
• Ask them to tell a story about how they actually accomplished a task in an area that they weren’t very accomplished in.
• Ask them their career goals and professional development plans.
• Discuss a probation period.  Outline expectations that within 3 months they will be doing xyz on their own, –outline performance expectations.  Agree to hire them at a lower rate, and increase after the probation period if you deem appropriate.
• Make sure they have some secondary skills that you can take advantage of while they are training in their primary skills.  This way they are producing in an area – while they are learning another.

After hire:

• Allocate a mentor or someone responsible for overseeing the new-hires progress.
• Give the new-hire frequent feedback at your one-on-one manager meetings.
• Make them responsible for the orientation and training materials during their training.  They learn better if they are the one documenting and keeping the training materials up to date.  Make the trainee responsible for the orientation and training materials during their training.  They learn better if they are the one documenting and augmenting the training materials.  Reduce the occurrence of them asking the same question twice.

Conclusions:

Don’t wait until the last minute to hire a candidate that requires training.  The delay caused by the inevitable learning curve places additional financial and morale strain at the workplace. Consider your natural business cycle with hiring.  Don’t place an unqualified trainee in the middle of the critical path. If you are hiring in a spike consider more qualified candidates.  If you are hiring during the slow season and are ramping up for your next  spike, then you have time to train someone less experienced.

If you liked this tips, more can be found at www.lauraleerose.com/blog or subscribe to my weekly professional tips newsletter at http://eepurl.com/cZ9_-/

The weekly newsletter contains tips on:
1)      Time management
2)      Career maintenance
3)      Business networking
4)      Work life balance strategies

If you haven’t taken advantage of your introductory time management coaching session, please contact LauraRose@RoseCoaching.info