Category Archives: Project Management

How to Repel Your Existing Customers from Ever Coming Back

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Hello, this is Laura Lee Rose – Corporate Exit Strategist for the Blooming Entrepreneur – and I am a business and life coach that specializes in time management, project management and work-life balance strategies. As a business coach, I received this recent question:

“How do you repel your existing customers from ever coming back?”

At first glance, this may seem like a strange question, but it is actually a great topic. In any business, it is unrealistic to feel that you can make everyone happy with your products and services. Most successful businesses do not plan to be “all things to all people”.   As such, there may be certain customers that you don’t really want as regular clients.  This is actually very good business planning.

Having said the above, how does one go about professionally “repelling” an existing customer without the risk of a “Better Business Bureau Complaint”?

One very positive way to “repel customers from ever coming back”, is to focus on your overall goal to an exceptional client experience. This seems strange, but please bears with me.

If your goal is for 100% client satisfaction (or an exceptional client experience), and you are unable to satisfy this particular client with your current services or products, point them toward someone else’s service or products that will satisfy them.

Creating a “No Excuse Zone” around YOU Professional Development Series

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Below is Part 2 of a 3-Part article designed to help IT and database professionals stay on top of their game in an ever-changing trade. Part 1 highlighted some IT scenarios. In this part 2, we will take a closer look.

Part 3 offers several steps toward creating „No Excuse Zones” in our home, office and thinking. For more examples that fit your specific work environment, please feel free to contact LauraRose@RoseCoaching.info.

We all have “excuses‟ as part of our normal, default speaking and thinking patterns. It’s normal. It’s human. We often entertain ourselves with stories of how we got to where we “don‟t want to be.”  We do not readily acknowledge these stories as „excuses‟ or blaming something or someone external to ourselves for our predicament; we‟re simply ‘explaining’ ourselves. But the longer we stay in the ‘explaining’ stage of the current situation; the longer we are stalled and not making forward progress.

 

Let’s look closer:

My task was to contact 3 hospitals to collect meaningful metrics on these five database features. Only one hospital has responded on only one database features. I am late with this project and don’t know how to proceed.

Our developer had not been keeping his team and stakeholders involved in his progress. He had been struggling with the 3 hospitals without conveying the obstacles he was encountering. He allowed the deadline to pass without a word of status. He was nervous and ashamed about his lack of progress on this task. Continue reading →

How to Handle Multiple and Unclear Job Directives

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Hello, this is Laura Lee Rose – Corporate Exit Strategist for the blooming entrepreneur – and I am a business and life coach that specializes in Time Management, Project management training and work-life balance strategies.  Today we are sharing tips on how to handle multiple (and often conflicting) directives from various clients, managers and stakeholders.

Whether we are in the corporate environment or starting our own small business, we have competing resources for our attention, skills and talents.  How can we not only professionally handle these multiple and unclear job directives, but use these opportunities to propel us forward faster?

Step 1) Acknowledge and congratulate ourselves for being in demand. Because we are valuable in our field of choice, people do come to us for our advice and coaching.  We don’t want to stop this trend.  We don’t want to resent the people that value and need us.  We just want to take better advantage of this great phenomenon.   You need to create a daily schedule that allows you to get important work done and handle the expected interruptions.  Although you don’t’ know exactly what will interrupt you, you know that you will be interrupted.  Therefore, the intelligent thing to do is to schedule and integrate interruption time into your daily schedule.

Corporate Exit Strategy Series: Handling Multiple Directives

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Whether we are in the corporate environment or starting our own small business, we have competing resources for our attention, skills and talents. How can we not only professionally handle these multiple and unclear job directives, but use these opportunities to propel us forward faster?

Tune in to the video below for suggestions you can put into practice starting today…

 

 

Laura Lee Rose is the Corporate Exiting Strategest for blooming entrepreneurs.
Laura helps others to easily transition into their next chapter whether it’s the next ladder of success within their corporate environment or into the entrepreneurial playground.

To sign-up for these tools, subscribe at  http://eepurl.com/gGZtP

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Thinking Like the Owner Sets You Apart: Part 2

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This is part 2 in a 3-part series.

Laura Lee Rose, who is a business coach and corporate exit strategist, shares how testers, developers and project managers can think like an entrepreneur in their current corporate position.  She explains how “thinking like the owner” paves the way for advancement within the company and beyond.

In my recent interview with SSWUG.ORG’s Stephen Wynkoop regarding ‘thinking like an entrepreneur, in any position’, I had several viewers ask me for additional examples to illustrate points that were made.

Let’s play with these three typical development scenarios.
1)    There is an unhappy client that you are working with in regards to a reported defect in your code area.
2)    There is a happy client after you have delivered a fix in a quick and professional manner.
3)    You have been using speaking engagements to gather sales leads.

 

Last week we explored scenario #1:  Unhappy Client.  Today we will explore scenario #2:  Happy Client.

Happy client

Every one encounters enthusiastic and happy clients from time to time.  We could meet them at a beta release, trade show, technical expo and speaking engagements.  We could meet them simply on the phone while we are downloading a “just in time” customized enhancement for them.  Whenever we meet them, take that extra step to think like the owner.

Taking that extra step and thinking like an entrepreneur: At this point, share information that your marketing team is looking for client stories on how our product was able to solve their issues.  Ask your happy client if they would be interested in sharing their story, advice or comments.  Most happy clients are open to sharing their success stories with others.  It’s just that it never occurs to them to offer.“What if they say ‘NO’?”  So what?  You are no worse off than if you didn’t ask.  And allowing them to give an anonymous testimonial or success story often resolves any official objections.

Next time we’ll explore scenario #3.

Defragmentation Isn’t Just for Computers

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The video below is part of the Professional Development Series by Laura Lee Rose.

 

 

If you are interested in more detailed professional coaching or a professional coach to help you stay on target with those goals, please consider one-on-one coaching sessions to propel you forward faster.   Simply send an email indicating your interest to: LauraRose@RoseCoaching.info

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Corporate Exiting Strategies for blooming entrepreneurs.
Helping others to easily transition into their next chapter whether it’s the next ladder of success within their corporate environment or into the entrepreneurial playground.

Surrounding yourself with success

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Professional development series

This is Laura Lee Rose, Corporate Exit Strategist for the blooming entrepreneur, and I am a business and life coach that specializes in professional development, time management, project management and work-life balance strategies. This is a segment from my Corporate Exit Strategy Leadership series

I’m driving back from a lovely weekend with a close friend. My friend’s son is twenty-one and living in her home rent-free. While I was there, my friend’s son had a series of good friends drop in throughout the weekend. Some spent the night and others had full access to the refrigerator, video games, etc. While my friend was happy that her son was safe, happy and had good friends, she was disappointed that he had quit his fast-food job. And he didn’t seem to be seriously looking for another position. He was taking some college classes but was currently taking a break. When his mom nags, he makes minimum motion toward filling out a job application at game/video retail shops. But it doesn’t seem to be self-initiated.

I certainly understood her frustration, so I asked, “He seems very popular. His friends seem very much at home here. Tell me more about them. Where do they live? What are they studying? Are they students in college? Do they have jobs? What are they passionate about?”

She shook her head and said, “Oh, they are very nice. They have known each other from high school. Matt shares an apartment with his brother. He doesn’t have a job. Joe lives with his grandmother. I don’t think he works. And Chris lives with his parents; he doesn’t go to school or work either…. “ Continue reading →