Category Archives: Effectiveness

How do you get someone in another department to do something you need that isn’t important to them

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How do you get someone in another department to do something you need that isn’t important to them?
Imagine you’re on a deadline that’s important to you. The
project might not qualify as “mission critical” to the rest of
the organization, but it’s certainly essential for your own
team. So far, so … ordinary.Now you run into a road block: a task wherein you need input
from someone from another department, or where you need the
other person to actively do something.  Sometimes, your request is a distraction to the other person’s business goal.
The key thing that you have already realized is that this isn’t important to them.  SO – they ARE doing you a favor.

Do not approach this as “they are the road block”.  Instead – approach them as a valued consult or mentor.  Make it easy for them to do this favor for you; and be prepared to do the work.

Approach with appreciation, admiration, and friendship.
Some recommendations:

1) Invite them to (and pay for) lunch or dinner to interview them on this topic.

2) Approach it as if you are gathering valuable information from them — AND YOU ARE NOT ASKING them to do the work.

3) Share your current situation and ask their advice on how to go about accomplishing it.  Ask them what they think your next step should be.  People often give their opinions and advice freely.  Take advantage of this human trait.
4) Be prepared to do the work, with the information and advice that they give you. (This may mean that you create the spreadsheet with their information.  Or that you do the research from the links and pointers that they give you. Or it may that you right your own recommendation and ask them to edit as they see fit.  Or that you do all the leg work and make it easy for them to sign-off.)
5) Do everything that you can possible do to reduce their effort and time.  Make it easy for them to help you. This monkey on your back is your monkey – not theirs; therefore, you are responsible for feeding your own monkey and not pass it onto someone else’ shoulders.

6) Ask permission for a follow-up  so that they could review your mid or final draft of your project.

7) If they say they can not help, emphasize how much you appreciate their time and admire their experience in this area.  Then ask them to recommend someone else that they think would be a better fit for this project.

Approach the topics with an appreciation of their time, their talent and their experience.  Treat them as special.  Realize that they are in the best at what they do and therefore are in much in demand.

End-Game:  The job isn’t done once you get what you want. It’s only just begun.

  • Don’t forget the THANK YOU:   And when they do come through for you – publicly recognize them in either a mention in your project proposal, Thank You Note to their superiors, and/or a gift of appreciation.
  • Reciprocate:  Take the time to learn about their various projects and volunteer your services in the near future.

How to handle obnoxious questions about your job search

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Today’s question came from a professional interested in freeing some time and space to advance in his career.

How to handle obnoxious questions about your job search. I’m talking specifically about how to handle questions from friends, family about how it’s going, why you don’t have a job yet.
One of the most effective ways to handle questions that annoy you is to turn the tables on those questions.  Instead of seeing those questions as annoying; take them at face value; and thank them for their interest. Then tell them exactly what you are looking for, the industry you are interested in, the position level, the role and responsibilities you are focusing on.  Share your career goals and make them a co-conspirator to your success.  Ask them if they can think of any business or network contacts that you can reach out to.  Ask to schedule some time with them to review their linkedin and facebook contacts, to see if they have anyone in their sphere that would be able to help you.  Ask for their advise on who in their circle — you should meet and ask for a warm introduction from them.Once you switch your opinion of them from an annoyance to an asset, two things will happen:

1) You will start networking with the right people

2) The wrong people will stop asking the questions.

Hi, my name is Laura Rose.  I am a speaker and author. My background is in time management, professional development and work life balance strategies.

I help busy professionals and entrepreneurs create effective systems so that they can comfortably delegate to others, be more profitable and have time to enjoy life even if they don’t have time to learn new technology or train their staff.  I have a knack for taking big ideas and converting them into smart, sound, and actionable ideas.

What kinds of jobs and careers are good for people who are detail-oriented

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Most successful careers are those that connect your skills, talents and passions.  There are many jobs that are good for people who are detail-oriented.  But to have a sustainable career, you need to align that detail-orientation to your talent and passion.  To be the best in anything – you need to be detailed oriented in that particular industry or situation (regardless of the position or job description).

1) Quality Assurance Expert is detail-oriented, and can be aligned with many fields such as Health-care, Manufacturing, Software/IT, Insurance, Banking, etc.

2) Prestigious  Head Chief is detail-oriented  — and is aligned with their passion and talents.

3) Successful Surgeon and doctor has to be detailed-oriented in regards to their craft.

4) High-quality Construction Supervisors, Architects and Designers have be to detailed oriented when building large foundations for important buildings.

5) The best Attorneys and Judges are detailed oriented when it comes to their important, high-profile cases and decisions

6) Successful Accountants and CPAs are detailed oriented when it comes to their work

7) Scientists, Researchers, Inventors, developers, testers, writers are all detailed oriented when it comes to their work
I think the question is misguided.  It’s not the specific job that is key.  It’s the desired quality, success and profile level that you want to achieve.  People that are dedicated and what to be successful in their selected craft are very driven and detailed oriented toward their success.  People that just look at their work as simply a job and are not motivated to provide the best and are not as detail oriented.

For a worksheet on how to line up your passions, talents, experiences and skills toward something that is more than a job, subscribe to the worksheet <HERE>

How to show customers they are appreciated.

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The key to client appreciation is understanding what the client values.  In Dr. Gary Chapman’s 5 Love  Languages, people respond to 5 different categories of appreciation/love: Words of Affirmation, Acts of Service, Receiving Gifts, Quality Time and Physical Touch.
A relationship (whether a personal, professional or business relationship) is composed of one or more people.  Therefore, a show of the right kind of appreciation (the one that the client would value most) in any of those venues would work.  Dr. Chapman mentions that everyone has 2 dominant categories.  For example – if you know that your client feels appreciated (loved) with words of affirmation and acts of service – you would best be served by giving them a plaque/award with some fanfare or a special “Done For You” complimentary service.   On the other hand, if your client doesn’t like to be put on stage – then giving them an award in front of people would have the opposite affect and he/she would resent being there.
Understanding the proper acts that make them feel appreciated (or loved) is the key to a successful client appreciation program.  Then selecting items that fit one of their 2 dominate profiles would win the day.

If you would like additional recommendation for your specific situation, please let me know.  I would be happy to setup a quick discovery call, so that I can better understand your unique situation and offer some next-step recommendations.

What are the best ways to ask managers for a job title transition?

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Hello, this is Laura Lee Rose. I am a speaker and author. My background is in time and project management.

I help busy professionals and entrepreneurs create effective systems so that they can comfortably delegate to others, be more profitable and have time to enjoy life even if they don’t have time to learn new technology or train their staff. I have a knack for taking big ideas and converting them into smart, sound, and actionable ideas.

At the end of the day, I give people peace of mind.

Today’s question came from a reporter: It’s not exactly a promotion–but you get to do more of what you want to do and maybe even take on more responsibilities to set you up for higher salary and promotion in the near future.

What are the best ways to ask managers for a job title transition?

It’s recommended that you create (and document) an Individual Development Plan in which you outline your career goals and professional path.  At your regular (recommended weekly or twice a month) one-on-one manager meetings, you frequently review your goals and IDP plans with your manager.  If you do this proactively and regularly, when a position becomes available your manager is neither surprised by your interest nor taking it personally.  They are already aware of your goals and have become a co-conspirator to your success.  But keeping your manager in the loop regarding your IDP, they can also bring those matching positions to your attention.  If you don’t include your managers in your plans, it’s just a more difficult conversation.

I know your situation is different. Why don’t we schedule an appointment, where I get to know more about your unique situation? And then I will be happy to make recommendations on what your best steps are moving forward.

You can schedule a 30 minute complementary consult right HERE. Do it today, what do you have to lose?ScheduleTime

With enough notice, it would be my honor to guest-speak at no cost to your group organization.

I have a monthly presentation on “How to say YES to everything but on your own terms”. To sign up for the complimentary course, go to www.lauraleerose.com/Say-Yes

This presentation isn’t for everyone. It’s for professionals that are ready to succeed. Since we use the time to do some real-time laser coaching around your unique situation, the seats are limited. Even though this presentation is complimentary, there is a $5.00 reserve your seat fee that is refunded when you after attend the presentation. If you register and do not attend, you forfeit the $5.00 and all materials covered in the presentation.

I also have several worksheets that help clarify your goals, your teams missions, and your performance expectations in the Professional Development Toolkit. The toolkit goes into the who, what, where, when, why and how of all of the above. It contains audios, videos, presentations, and worksheets for your use and growth. Take the next step and check the toolkit out <<HERE>>

Perks you should hold out for as you’re negotiating a position with a company

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Hello, this is Laura Lee Rose.  I am a speaker and author. My background is in time and project management.

I help busy professionals and entrepreneurs create effective systems so that they can comfortably delegate to others, be more profitable and have time to enjoy life even if they don’t have time to learn new technology or train their staff.  I have a knack for taking big ideas and converting them into smart, sound, and actionable ideas.

At the end of the day, I give people peace of mind.

Today’s question came from a reporter: What perks you should hold out for as you’re negotiating a position with a company? What perks do soon-to-be-hired people forget to ask for? What should they try to get?

 

My recommendation is to first understand what your wants and desires are, then use those as the starting point for your perks. Take everyone else out of the picture when deciding what you want.

workerswantReview this survey results on “what workers want” – and decide what you really want from your work experience.  For example if you are want your “opinion and knowledge valued” – discuss opportunities to travel and speak at various conferences in the company’s industry.  If you want to be properly recognized for work well done, discuss award schedules based on your performance. If you want the freedom to create and innovate, discuss their patent opportunities and compensations.  If career advancement is important to you, discuss the possibility of reimbursement for success or career coach fees.   If it’s important that you have the proper resources to do a better job, request administrative help to off-load so that you can focus on items only you can do.  If continuous learning is important to you, negotiate appropriate training time and reimbursements.

Once again – go back to what is important to you and then be creative in your negotiation the essence of those goals.

 

I know your situation is different. Why don’t we schedule an appointment, where I get to know more about your unique situation? And then I will be happy to make recommendations on what your best steps are moving forward.

You can schedule a 30 minute complementary consult right HERE.  Do it today, what do you have to lose?ScheduleTime

With enough notice, it would be my honor to guest-speak at no cost to your group organization.

I have a monthly presentation on “How to say YES to everything but on your own terms”. To sign up for the complimentary course, go to www.lauraleerose.com/Say-Yes

This presentation isn’t for everyone. It’s for professionals that are ready to succeed. Since we use the time to do some real-time laser coaching around your unique situation, the seats are limited. Even though this presentation is complimentary, there is a $5.00 reserve your seat fee that is refunded when you after attend the presentation. If you register and do not attend, you forfeit the $5.00 and all materials covered in the presentation.

I also have several worksheets that help clarify your goals, your teams missions, and your performance expectations in the Professional Development Toolkit.  The toolkit goes into the who, what, where, when, why and how of all of the above.  It contains audios, videos, presentations, and worksheets for your use and growth.  Take the next step and check the toolkit out <<HERE>>

3 Tips to manage two jobs.

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Career decisionToday’s question came from a busy professional:

I have been asked to take on 2 day jobs, what are your tips and advice to ensure that it manages both of them without any problems? One of them has a wider scope than another.

 

  1. If you have been “asked” to take on 2 day jobs, you always have the option to say “No, thank you” to one of them. That is always an option.
  2. One way to fully accommodate 2 full-day jobs is to work 16 hours a day and get paid separately for each day job. Otherwise, you are not really handling 2 day jobs; you are merely managing several products, roles and responsibilities. This isn’t that different from many other employees with multiple hats.
  3. My recommendation is to manage your projects and not your “jobs”. Clearly identify the tasks, priority of the tasks, the deadlines and stakeholders for your tasks and projects. Then schedule your time appropriately according to the priorities. Limit your schedule to the 8 or 10 hours of work in which you are being paid. Be transparent with your managers on what you can realistically deliver, and at what quality in that time. If the success is important to your manager, they will be realistic on what can be delivered.

Regardless of how hard you push and pack, a 5 pound bag can only handle 5 pounds of stuff.

I have several self-study courses on time management and realistic scheduling. Check them out at www.lauraleerose.com/ecourses.

I also have a complimentary article on 12 Tips to Realistic Schedule available for download.   Download the full article HERE

I know your situation is different. Why don’t we schedule an appointment, where I get to know more about your unique situation? And then I will be happy to make recommendations on what your best steps are moving forward.

You can schedule a 30 minute complementary consult right HERE.  Do it today, what do you have to lose?

When and How to say NO to your boss

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Hello, this is Laura Lee Rose.  I am a speaker and author.  My background is in time and project management.

I help busy professionals and entrepreneurs create effective systems so that they can comfortably delegate to others, be more profitable and have time to enjoy life even if they don’t have time to learn new technology or train their staff.  I have a knack for taking big ideas and converting them into smart, sound, and actionable ideas.

At the end of the day, I give people peace of mind.

Today’s question came from a professional interested in freeing some time and space to advance in his career.

His question is : When and how to Tell Your Boss “No”

I normally recommend my clients to take control over their own career path.  If they see that their assigned tasks are below their pay grade or are stalling their professional advancement, they should take action to get back on track.  This might entail a redirection on what and how you are performing your daily tasks.

The important thing to remember is that your boss is trying to solve a problem.  Solving his problem doesn’t always mean you have to be the one doing the work.  If the boss comes to you with a task that is beneath your pay-grade or is not aligned with your individual development plan (these things are discussed in detail in the Professional Development Toolkit online eCourse), I often recommend my clients to do one of the following:

1) Brainstorm with your boss to find a different way to solve the same problem that either elevates the task that matches your pay grade or band level.  This would include (but not limiting to):  streamlining, automating, optimizing and documenting that task.

2) Offer to train someone of the right pay grade and band level to do the task.

3) Review the consequences this has on all your other tasks.  Your boss may not remember the other tasks and priorities you are currently working on.  Be totally transparent about the other jobs, dependencies and stakeholders involved in your other tasks.  Verify that this current request (in your manager’s opinion) is higher priority that what you are current working on – and warrants a delay in schedule for the other items. Ask permission to use your manager’s name when telling the other stakeholders about the reason for the delay in their requests.

4) Continually review your career objectives and your individual career plans with your manager, so that he continually assigns tasks aligned with your career goals and individual mission statement.

5) If all else fails – have an agreement that this is a temporary (time bound) assignment.  Have an agreement that this task will be off-loaded within 2 weeks to someone of the appropriate level.  Ask that the task be exempted in your performance review.  This means that you are not docked for doing something lower than your pay grade or performance level.
Remember:
During performance time, managers will rate all the employees of the same band level together.  Because of this – if you accept tasks beneath your pay grade, you are doing yourself a disservice.  For example, if you are Band 9 and are requested to do Band 7 or Band 8 work (because no one else will do it and you want to be seen as a good team player) – and all the other Band 9 employees are doing Band 9 or above work; you will receive “Below Expectations” rating.  This is because you are doing below Band 9 work and you are expected to do Band 9 work.

As you can see in these examples, you are not say “NO” to your boss.  You are saying “YES but on your own terms”.

I realize that your situation is different.  If you need additional information, why don’t we schedule an appointment, where I get to know more about your unique situation? And then I will be happy to make recommendations on what your best steps are moving forward.

With enough notice, it would be my honor to guest speak at no cost to your group organization.

I have a monthly presentation on “How to say YES to everything but on your own terms”.  To sign up for the complimentary course, go to www.lauraleerose.com/Say-Yes

This presentation isn’t for everyone.  It’s for professionals that are ready to succeed.  Since we use the time to do some real-time laser coaching around your unique situation, the seats are limited.  Even though this presentation is complimentary, there is a $5.00 reserve your seat fee that is refunded when you after attend the presentation.  If you register and do not attend, you forfeit the $5.00 and all materials covered in the presentation.

I also have several worksheets that help clarify your goals, your teams missions, and your performance expectations in the Professional Development Toolkit.  The toolkit goes into the who, what, where, when, why and how of all of the above.  It contains audios, videos, presentations, and worksheets for your use and growth.  Take the next step and check the toolkit out <<HERE>>

 

How to Regain Credibility After a Mistake

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Your reputation witreputationh your customer isn’t tarnished by making a mistake; but how you respond to your mistakes.
Some quick tips on how to best respond to your mistake:
  1. Take full responsibility for fixing it. Responsibility doesn’t mean “taking the blame”. Responsibility means being able to respond (response – able), to take action to fix the issue.
  2. Acknowledge that this situation is certainly frustrating and inconvenient to the client – and that you are going to do everything you can to eliminate as much inconvenience as you can.
    • Note: If the correction takes awhile – don’t keep the client in the dark, while you are correcting the issue. If you don’t periodically update them on your progress, they will automatically assume you are doing “nothing” to help them – because they can see no evidence that you are doing “something”. This runs the risk of them telling ten of their friends of your lack of customer care – even if you have good intentions.
    • If you don’t know how to fix the situation, ask the client how they would like you to fix the situation and how often they would like to be updated. Even if you can’t do exactly what they want, it will give you some insight and clues on what your next steps should be.
    • The goal here is to make sure the client is delighted with the final outcome (not that you are happy with how you handled the event). And you can’t delight the client if you have no idea what will turn this around for the client. Therefore, don’t be afraid to include them in the process. People enjoy providing their opinion and advise to various situations. This will be no different.
  3. Go above and beyond expectations in fixing the issue. This would include (but not limited to) additional products and service; or even a full refund in addition to the product or service.
  4. Do a follow-up after the situation has been fixed, to make sure the client is fully satisfied. Thank the client for pointing out the problem and being so patient while you fixed it.
  5. Include a thank you note to the client summarizing the events, how you fixed it and procedure changes that you put into affect to assure no one else get puts into the same difficult situation that the client did.
The client not only wants his/her issue fixed, but an assurance that it will never happen again. Providing them tangible evidence that you have changed the procedure that caused the mix-up in the first place provides them this assurance as well as illustrates your commitment to continuous improvement and that you took their issues extremely seriously.
There are many other ways to delight your client. If you need additional ideas, why don’t we schedule an appointment, where I get to know more about your unique situation? And then I will be happy to make recommendations on what your best steps are moving forward.With enough notice, it would be my honor to guest-speak at no cost to your group organization.

What is the Right Way to Handle a Personal Crisis at Work

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What if your car is totaled…what if something really bad happened in your personal life?

Chances are, we will all have situations like this from time to time. What
is the best way to handle personal crisis at work?

Of course this greatly depends upon your role and responsibilities at work.
If you are in an industry that relies on your person touch and full attention – then you are doing your clients a disservice by taking their money and not giving them your full attention. The best way to handle this situation is to be candid about your current mindset (not that you have to give details – but that you have an emergency that is taking much of your attention); that the client deserves your full attention and energies – and that you will need to reschedule to be able to do that.

If you are in an office environment, you should have your auto-responders and voice mail set to collect all your calls and emails. In you canned auto-responders and updated answering machine message – you explain your general situation and when you will get back to them. Ask them to include the reason for their call – so that you can have the answers for them when you call them back.

If you have tasks that need to be done, you should have documented procedures regarding those tasks. The ones that are MUST DO for today, hand them off to a team mate or your manager (so that he can hand find the appropriate resource).

If this is actually a personal crisis — then you will not be in the proper mindset to do high-quality, high-performance work. Put the systems in place to enable the quality work to be done without you.
Many people make the mistake of thinking that if things can get done without them, this means they are dispensable and replaceable. Some people feel that if they are the only ones with these skills that their job is secured.
This is a false premise. Jobs are never secured; companies are purchased; companies are merged; companies go under. Relevant skills come and go. Just because you are really good at X – doesn’t mean that X will be relevant tomorrow. And the rapid pace in which technology is changing today makes this last point even more likely.
This only sure thing that “making sure you are the only one with the knowledge” does is to keep you stuck in this current role and band level. It limits your advancement opportunities.

My name is Laura Lee Rose and I am a business and efficiency coach that specializes in time management, professional development and work life balance strategies. I help busy professionals and entrepreneurs create effective systems so that they can comfortably delegate to others, be more profitable and have time to enjoy life even if they don’t have the time to learn new technology or train their staff.

At the end of the day, I give people the peace of mind that everything is getting done exactly the way they want – even when they are not there.

I am devoted to my clients, and want the best for them.
My clients succeed because they take action and are ready for success.
complimentaryconsult
This offer isn’t for everyone.

So – for the people reading this blog today, that are ready for success, email me at LauraRose@RoseCoaching.info right now – to reserve your complimentary consult. You will receive a follow-up email to select your one-on-one coaching appointments.